apple macbook

The first MacBook was released by Apple on 16th May 2006 and now it is discontinue from 20th July 2011 for consumer sales and from February 2012 for educational sales. It was one of the most popular product by Apple aimed consumer and educational market.

Recently I found that the rubber bottom case of my MacBook started falling off without any physical damage. While I was searching for some solution, I came across Apple’s official announcement about MacBook bottom case replacement program. Here is the brief about their announcement:

Apple has determined that under certain circumstances the rubber surface on some MacBooks may separate from the bottom case of the system. MacBooks shipped between October 2009 and April 2011 may experience this issue.

Apple will replace the bottom case of any affected MacBook, free of charge, that exhibits the issue.

Process for bottom case replacement

Online replacement:
If you are comfortable with self service, this option is best for you. When you place an order for bottom case replacement through self service option, you will receive:

  • Rubber bottom case
  • Screw and Phillips head screwdrivers
  • Instruction on how to replace current bottom case with new one

Click here to place your order for free MacBook bottom case

Offline replacement:
If you are not comfortable with self service replacement, you can get it replaced by either of these two options:

  • You need to visit local Apple retail store with your MacBook. Find list of Apple retails store here…
  • Visit Apple’s authorized service providers in your city. Click here to find a list of authorized service provider in your city.

Eligibility criteria
In both the case, you will have to provide your MacBook serial number to verify that your MacBook is eligible for this free bottom case replacement program.

Important note for MacBook owners in India:

First option is not available for the MacBook owners in India. If you want to replace the bottom case of your MacBook, you will have to go with second option.

My Experience with MacBook Bottom Case Replacement

As I am from India, I visited our local Apple service center and inquire for bottom case replacement. At my first visit, they refused to replace and asked for paid one. When I informed about this replacement program, they asked me to contact Apple for it. As online replacement is not available in India, I had to talk with apple for this case.

Then I dialed Apple’s tool free number 1800 425 4646 for India which I got from their contact page. I discussed the case with representative and they verified my MacBook serial number (which was eligible for this program). They asked me to visit local Apple service center again. I did that and informed the guy at service center about my conversation with Apple representative who instructed to visit you again.

They took some photographs of my MacBook bottom case and said we will let you know whether your MacBook is eligible or not by tomorrow.

I did not receive any call from Apple’s local service provide for 3 days, then I again call Apple customer support on specified toll free number. They told me to wait for few minutes while they inquire from their side. In my surprise, within 15 minutes, I got a call from local Apple service provider who asked me to visit their store with MacBook.

Finally, my MacBook bottom case was replaced by our local apple service provider at my third visits to their location.

macebook bottom case

My Feedback about Apple Customer Support:

I strongly recommend connecting Apple customer support in-case if you find any difficulties in replacement process. The representatives at customer support are very friendly and supportive. I never had such positive experience with other brand’s customer support till date. They are Rock star!!