What is Robotic Process Automation? (RPA)

When a ‘robot’ or software is used for handling a transaction, data manipulation, triggered responses and multiple digital systems communications, then this technology is known as RPA or the Robotic – Process –  Automation.

The Types Of RPA

  1. Unattended Automation: Usually means complete automatic high-volume transactions and processes.
  2. Attended RPA: robotic process automation is a tool primarily used in contact centers. They are essentially appealed by the user using contextual screen activators, an embedded screen button etc.
  3. Hybrid Automation: enables the passing of work to robots automatically or by employee prompt and during the process combines both the unattended and attended RPA.

Benefits of RPA in Different Industries

Robotic Process Automation helps achieve this goal along with many other benefits such as decreased operational costs, improved accuracy, better productivity etc. Its use can be observed in various fields of occupation, and a few of them are listed below:

HealthCare, Finance, Banking Industries


Healthcare helps in member management such as the setup of an account, provider data management etc. Also helps in the administration of claims and provider management(which is credentialing the provider, managing the provider date etc.


RPA plays an influential role in this industry bya serious of functions such  the customer support management system, managing the workflow, accounting and financing etc


In this industry, Robotic Process Automation plays a role by providing a higher ability of agility and scalability,which enables in this industry to work efficiently in a very quick manner. Also helps in improved data communication and transmission and also helping in cost reduction


As thus industry does not require any coding or upgrades regarding the IT structure, usually the RPA implementation and functioning is very quick. As Robotic Process Automation is all about smart robots and their works, there is no issue regarding overtime and work would be free of errors.


Here, RPA helps in gathering and collecting of data which usually is done with almost zero error. This helps in increasing the productivity and creates a better customer experience.


PA bridges paperwork with digital platform in this sector, creating the concept of digitized communication.

Best RPA Tools of 2020

1. Blue Prism – RPA Software

Blue Prism is a UK-based software whose company was founded July26,2001 by David Moss and Alastair Bathgate. This helps the enterprises to automate the business operations in an agile and cost-effective manner. Supports JAVA programming. Also, this software is completely secure, has a digital workforce and a productive platform.

Suitable industries: banking, finance and insurance, consumer package goods

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Paid/ Free: Paid

2. Inflectra Rapise – Robotic Process Automation Software for HealthCare & Manufacturing Industries

It is one of the most powerful and complete software as far as Robotic Process Automation and its related tasks are concerned. This software offers very interesting and innovative integration with TFS and even lets its users test the built-in web browser plugins. It has an automated  recording facility, intelligent payback and other features which makes it a market leader in the RPA and test automation space.

Suitable industries: healthcare, manufacturing, retail

Paid/ Free: Paid

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3. UiPath – Best RPA Tool for All Industries

UiPath RPA Software

UiPath is a great tool which has lots of capabilities in automation. One can learn and experience the functions of this software for free too! Uipath is most useful when it comes to solving repetitive and huge transaction data.

Paid/free: freemium

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Suitable industries: Caters to all kinds of industries

4. Automation Anywhere – Best Robotic Process Automation Platform 

Automation anywhere founded as Tethys Solutions but was later renamed as Automation anywhere in 2010. It was founded in San Jose, California. It combines consumer-like usability with enterprise-class reliability along with the function of RPA. It is very easy to use and understand as it enables rapid progress for problems that might have been too expensive to solve or risky to even attempt before. This RPA tool has only one cons that have poor dashboarding and has issues regarding licensing constraints

Free/Paid: You can choose free or paid version, according to your needs

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5. Contextor – RPA Solution for Small to large Scale Business

Contextor is the European leader in the design and integration of innovative software solutions based on the performance of RPA.  The benefits include Full scalability and supports JAVA language. Works in a Citrix environment.

Suitable industries: supports all kinds of industries

Paid/Free: Paid

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6. Jacada – Best RPA Platform for Customer Service

Jacada RPA Platform

Jacada is software that was founded in Israel by Gideon Hollander,which provides unified desktop and optimization products for customer service. It is very efficient in its usage of Robotic Process Automation,which is very keen on providing its users with the best performance and efficiency. Supports JAVA and Cervix environments.

Paid/Free: Paid

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7. Kyron Systems – AI Based RPA Tools for Business

Kyron was founded in 2008 and is a software company which has an RPA software product in the same name. It makes sure to deliver the user with unique full-cyclesolutions and superior RPA experience.

Suitable industries: healthcare, finance, banking, retail etc.

Paid/Free: Paid

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Final Thoughts

Thus, these are the latest and market trending RPA tools which customers have reviewed and rated as the best. Robotic Process Automation could be seen as the future of all the industries as they are very efficient, error-free and fast,which helps human works to take a break from their workplace when things get hectic.